Refund policy

Requesting a Return

All return requests, including requests involving an incorrect or defective item, must be made within 7 calendar days of delivery. Please call Beacon Graphics at 1-800-762-9205 within that period. You must obtain a Return Material Authorization (RMA) number before sending anything back. When you call, please have your packing slip, invoice number, and original purchase date available.

If we shipped the wrong item or a returnable item is defective, we will arrange its return at our expense, provided you contact us within the seven-day period. If equipment is defective, call us for assistance.

Return Eligibility

Returns requested after 7 calendar days of delivery will not be accepted. Returns for reasons other than a Beacon Graphics error or a defective item are subject to a 25% restocking fee.

Books, videos, design software, graphics, and clipart cannot be returned once opened. All equipment, including printers, vinyl cutters, and heat presses, cannot be returned for any reason.

Preparing Your Return

Approved returns must be sent back in their original packaging, in like-new condition, with all accessories, cables, manuals, warranty cards, and other included materials. We recommend using an insured, trackable shipping service.

Shipping Charges and Delivery Times

Beacon Graphics will ship your order using the available service you select. Delivery dates and times are determined by the carrier and may change. Once an order has shipped, the original shipping charge is nonrefundable if the carrier delivers it late or misses a stated delivery time. For other returns, original shipping charges are nonrefundable unless the return is due to our error or a defective item.